Refund & Cancellation Policy

You can cancel at any time from your dashboard or by emailing hello@verbalops.com. There is no cancellation fee and no notice period.

Cancellation takes effect at the end of the period you have already paid for. Your agents keep answering until then, and you keep access to your call history so you can export it.

Minutes you have already used. Every connected call costs us carriage and processing at the moment it happens. Once a call has been answered, that usage cannot be returned.

The unused part of a monthly plan. Monthly subscriptions are paid in advance for a fixed allowance. Cancelling mid-month ends the renewal; it does not refund the current month. Unused minutes do not carry forward.

• Billing errors. If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the difference in full.
• Usage you did not cause. If minutes were consumed because of a fault on our side — an agent stuck in a loop, a misrouted number, a bug — we credit those minutes back to your ledger.
• Service that never worked. If we could not get your agent live at all, we refund the first month in full.
• Annual plans. Cancel mid-term and we refund the unused whole months, minus any overage already incurred.

Your dashboard shows every call, its duration, and the exact ledger entry that debited it. If a charge looks wrong, tell us which call and we will check it against the carrier's record.

Where a call was clearly not genuine service — a test call billed by mistake, a duplicate charge for one conversation — we credit it back without argument.

Approved refunds are issued to the original payment method. We process them within 5–7 business days of approval; your bank or card issuer may take a further 5–10 business days to show the credit.

Where a refund would be smaller than the transaction cost of issuing it, we credit your minute ledger instead, unless you ask otherwise.

Email hello@verbalops.com with your account name and what looks wrong. We reply within two business days. Requests are easiest to resolve within 30 days of the charge, while the carrier records are still readily available.

VerbalOps, 7H9V+9H5, Turkayamjal, Telangana 501510, India.